Last updated: 1st November 2025

At Rooted Training & Development we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.rootedtd.com or engage with our services.

 

Information We Collect
We may collect the following types of personal information:

• Contact information (e.g., name, email address, phone number) when you submit an enquiry or sign up for a programme.

• Business information (e.g., company name, job title) when you represent a business client.

• Usage data when you visit our website (e.g., IP address, browser type, pages visited, time spent) collected via cookies and analytics.

• Any other information you voluntarily provide (e.g., in comments, chat, forms).

 

How We Use Your Information
We use your information for purposes including:

• Responding to enquiries and managing client relationships.

• Delivering and administering our accredited training programmes.

• Customising training solutions and supporting skills-development plans for businesses.

• Improving our website and services, including analytics to understand how our site is used.

• Ensuring compliance with legal obligations (e.g., BBBEE, QCTO requirements).

 

Legal Basis for Processing
In South Africa, under the Protection of Personal Information Act (POPIA), we process personal information:

• With your consent.

• When necessary for performance of a contract with you or your business.

• When required by law or to comply with regulatory obligations.

 

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect website usage data. These help us analyse site traffic, improve user experience, and deliver relevant content. You may choose to disable cookies through your browser settings, but this may affect the functionality of our website.

 

Disclosure of Your Information
We may share your personal information:

• With service providers or subcontractors who perform services on our behalf (e.g., payment processing, analytics).

• To comply with legal obligations or respond to lawful requests from government or regulatory authorities.

• In connection with a business transfer (e.g., if our business is sold or merged).

We will not sell your personal information to third parties.

 

Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration or destruction. However, no internet-based system is completely secure.

 

Data Retention
We will retain your personal information only for as long as is necessary for the purposes described in this Privacy Policy, or to comply with our legal obligations. When your data is no longer required, we will securely delete or anonymise it.

 

Your Rights
Under POPIA, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request that we erase or de-identify your personal information when no longer required.

• Withdraw your consent at any time (where processing is by consent).

• Lodge a complaint with the Information Regulator.

To exercise these rights, please contact us using the details below.

 

International Transfers
If your personal information is transferred outside South Africa (e.g., data servers or service providers abroad), we ensure that suitable safeguards are in place to protect your data in line with applicable law.

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will publish the updated version on our website and indicate the “Last updated” date at the top. We encourage you to review this page regularly.

 

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Rooted Training & Development
Email: lusaan@rootedtd.com
Website: www.rootedtd.com